Refund Policy – Prime TV IPTV Services

Thank you for choosing Prime TV for your IPTV subscription services.

At primetv.us, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be granted for Prime TV IPTV subscriptions.

1. Refund Eligibility

1.1 Service Interruption or Technical Failure

If the Prime TV IPTV service becomes completely unavailable for more than 48 consecutive hours due to technical issues from our side, customers may qualify for a partial or full refund. Each case will be reviewed individually by our support team.

1.2 Free Trial Cancellation

If a free trial is offered and you cancel during the trial period, no payment will be charged. Since no transaction occurs, no refund is required.

2. Non-Refundable Cases

Refunds will not be provided in the following situations:

  • Change of Mind: Purchasing a subscription and later deciding not to use the service.
  • Device or Internet Issues: Problems caused by your internet connection, streaming device, application, or third-party services.
  • Partial Usage: If the IPTV service has been accessed or used during the active subscription period.
  • Terms of Service Violation: Accounts suspended or terminated for breaching Prime TV's Terms of Service.
  • Channel Content Expectations: Refunds will not be granted based on content preferences, including the absence of adult channels.

3. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

  • Contact our support team at sales@primetv.us
  • Provide your subscription details (registered email, order ID, and payment method).
  • Clearly describe the issue you are experiencing.

Our team will review your request and respond within 5 business days.

4. Refund Processing

If your refund request is approved:

  • The refund will be sent to the original payment method used at checkout.
  • Processing times may vary depending on your bank or payment provider.
  • You will receive a confirmation email once the transaction has been completed.

5. Policy Updates

Prime TV reserves the right to update or modify this Refund Policy at any time. Changes will be published on primetv.us with a revised effective date.

6. Contact Prime TV

Prime TV Support Team
Email: sales@primetv.us
Website: https://primetv.us

Thank you for choosing Prime TV IPTV. We appreciate your trust and are committed to delivering a reliable and high-quality streaming experience.